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Support Services

Following is a list of university services offered at the Prince William Campus, unless otherwise indicated.  For more information, call Prince William Campus Information Services at 703-993-8350.

Building Info & Support

Building Names

Occoquan Building (PWI)
Discovery Hall (PW2)
Bull Run Hall (PW3)

Building Access Hours

Occoquan Building:  Sunday-Saturday 7am to 11pm 
Discovery Hall:  Monday & Tuesday 8am to 8pm
Wednesday-Friday 8am to 5pm
Discovery Hall is locked all other evenings and on weekends.
Authorized access is needed to enter.
Bull Run Hall:  Monday-Thursday 7am to 11pm,
Friday & Saturday 7am to 5pm,
Sunday CLOSED 

Information Center 
Location: Occoquan Building, First Floor Lobby 
Phone:  703-993-8350 Fax:  703-993-8418

Bull Run Hall, First Floor Lobby
Phone: 703-993-9440
 
Hours: Fall and Spring Semester:
Monday-Thursday 8am-7:30pm
Friday, 8:00am to 5:00pm
(Please note hours may vary during
summer & other breaks)

The Prince William Information Center serves as the primary source of information for a variety of areas. Information pertaining to George Mason University, Prince William Campus, the surrounding community, campus maps/directions, directories, phone numbers, daily activity lists, announcement postings, and current hours of operation for support services may be obtained from this location. 

PWC Facilities Management
Location:  Bull Run Hall, Room 119
Phone:  703-993-8471
After Hour #: 703-993-2525
Fax:  703-993-8470

  • General Complaints & Repairs:
    General complaints should be called in to the work control desk at 703-993-2525.  Work orders can also be faxed to 703-993-2539 or entered on the web site at www.gmu.edu/departments/facilities/ physicalplant/workrequest.html for non emergency issues (i.e. room temperature, broken items for repair, repainting/patching, inoperative doors, new equipment installs, etc).
  • Emergency Complaints & Repairs:
    Emergency complaints and repairs (i.e. water leaks, power outages, elevator outages) should be called into the work control desk at 703-993-2525.  Then call 703-993-8471 (office) or 703-338-7657 (cell) to reach PWC Physical Plant Supervisor, Ron Witt for immediate assistance Monday thru Friday from the hours of 7am until 3:30 pm.

Room/Space Requests
All academic room reservation requests for Prince William Campus need to go through the PWC Registrar's office.  Please contact Peggy Aldrich at 703-993-8372. 

All non-academic room reservation requests need to go through Prince William Administration/ Events Scheduling at 703-993-8334.

All Mason and all non-Mason departments and organizations, please print and complete the Event Scheduling Form (Word) and Fax to Prince William Administration at 703-993-8360.

A form must be completed before space availability can be determined.

Classroom Support

Classroom Erasers/Markers
To assist faculty teaching at PWC, additional inventories of white board markers and erasers can  be obtained from the following sites:

Monday-Friday 8:30am to 5pm
Classroom Support Office (Occoquan Bldg.- Room 228)
Info Desks in Bull Run Hall and Occoquan Building
PW Administration (Occoquan Bldg.- Room 217)

Monday-Friday evenings
Classroom Support Office (Occoquan Bldg.- Room 228)
Info Desks in Bull Run Hall and Occoquan Building
Mercer Library (Occoquan Bldg.- first floor)

Classroom Access
Faculty who are assigned to electronic classrooms in Bull Run Hall and Occoquan will not require an access code to gain entry into classrooms.   Access is programmed through the PWC University Police, Occoquan Building, room 222, 703-993-8370. Access to rooms using swipe cards is also arranged through the PWC Police office. Standard classrooms are left unlocked at all times.

Classroom Technologies Unit

Audio Visual Pick-Up & Support
Location: Classroom Support Office, Occoquan Building, Room 228 
Phone: 703-993-8499 
E-mail: pwav@gmu.edu
Web Site: http://classtech.gmu.edu/pages/PW/PWCSequipment.htm

Each classroom in the Occoquan Building is equipped with an overhead projector and a TV/VCR. Additional equipment such as slide projectors and LCD projection systems with Laptops can be requested. Please make your AV requests at least two weeks in advance to prevent delays in your classroom setup. Please come to the Classroom Support Office (room 228 in the Occoquan Bldg.) to pick up your reserved equipment. You will be required to sign equipment out (when picked up) and in (when returned). 

AV equipment is available to support George Mason classes at no charge. AV equipment needed to support other events may be rented from the Classroom Support department. Call the Classroom Support Line at (703) 993-8499.

Computer Drop-In Lab
Location:  Bull Run Hall, Room 148
Hours:
Monday-Thursday 8:30am to 9:00pm
Friday 8:30am to 5:00pm
Saturday 8:30am to 12Noon
Sunday CLOSED

This lab may not be reserved; it is available on a "drop-in" basis for all faculty, staff, and students at George Mason University. Please see the Classroom Support Office (Room 228, Occoquan Bldg.) for assistance. 

Computer Teaching Lab
Location:  Bull Run Hall, Room 250 (60+2HC seats), and Room 252 (29+1HC seats). 

These labs feature student workstations and 1 teacher workstation. The teaching station video output is projected through a high definition LCD projection system. The lab has Pentium III systems running ITU supported applications as follows: Microsoft Office XP, Netscape Communicator, Internet Explorer, Telnet, FTP, and Adobe Acrobat Reader. In addition, this facility also features laser printing. 

Any special software or hardware configurations should be cleared through ITU-PWC at least two weeks in advance to guarantee the configuration request, as ITU-PWC must allow for testing (if needed) and installation around the reservation schedule. 

ITU-PWC Desktop Support Services 
Location: Occoquan Building, Room 227
Phone: 703-993-8870 
Website: http://itusupport.gmu.edu
E-mail: support@gmu.edu
Hours: 
Monday-Thursday 8:30am to 7pm
Friday 8:30am to 5pm
Saturday & Sunday CLOSED
(Please note:  hours reduced during summer and other breaks.  Call 703-993-8870 to confirm schedule.)

ITU-PWC provides walk-in, phone, and email support for computing/telephone hardware, software, and all related peripheral equipment in administrative offices for the Prince William Campus, including assessment, repair, installation of ITU supported standard equipment, and software.

Desktop Support technicians at the Prince William Campus answer calls directed to 993-8870. If on-site PWC staff are not available (due to being out of the office working on someone's computer), the calls will automatically continue on to Desktop Support Services at the Fairfax Campus. Please do not call technicians directly, but call the Support Center number at 993-8870.

Instructional Resource Center (IRC)
Location: Occoquan Building, Room 231/231A
Phone:703-993-8536 
Website:http://www.irc.gmu.edu
Contact: Rick Reo, Faculty Support Specialist 
Email:       rreo@gmu.edu
Hours:  Monday to Friday 9:30am to 6:00pm     

Learning Support Services (LSS) at PWC provides general technology training support to faculty, staff, students, and affiliates primarily through workshops held in the 8 seat training classroom on site. The Instructional Resource Center (IRC) component provides instructional support to faculty and staff only. The training location can be in the LSS training classroom, the faculty/staff offices, or in one of the smart or electronic classrooms.

The LSS training classroom doubles as a walk-in computer lab available to faculty and staff (and students under special circumstances) on a drop-in or appointment basis and contains a high-end multimedia computer, HP Color Printer, Scanner w/slide scanner and OCR, CD / DVD-Rewritable Drive, and a selection of leading multimedia and web design software featuring: the full suite of Adobe and Macromedia software, MS Office 2003, Digital Imaging tools, and much more..... A small library of tutorials, instructional guides, and other technology training resources are available..

There are three main types of services provided: 

Consultations: Individualized support for faculty and staff on instructionally related software such as PowerPoint, WebCT, Townhall, web accounts, survey tools, Weblogs, and other instructional technologies. 

Faculty can receive support for incorporating technology into their courses such as:   

  • How to design/develop online instructional materials or Websites 
  • How to use technology-based courseware in the classrooms 
  • How to do anything related to PowerPoint in the classroom or online
  • How to choose and use emerging collaboration methods and tools in the classroom and online

Group workshops on Mason supported software and multimedia/web-based technologies:   To view a list of current IRC workshops and events, and to register, please go to the IT Training web site at the following URL: http://ittraining.gmu.edu/

Classroom technology orientations: Provide faculty training on the use of the electronic, smart, or video- conferencing classrooms. 

Mercer Library

Location: Occoquan Building, Ground Floor
Click here to see floor plan
Phone: Circulation Desk: (703) 993-8340
Document Fulfillment Services: (703) 993-8364
Reference Desk: (703) 993-8342
Reserves Services: (703) 993-8358
TTY: (703) 993-8365
Fax: (703) 993-8349
Website: http://princewilliam.gmu.edu/library.html
Hours: Spring Semester
Monday - Thursday 8am - 10 pm
Friday - 8am - 7pm
Saturday 10am - 5pm; Sunday 1pm - 5pm

Mercer Library is a full service library supporting the programs and courses offered at the Prince William Campus (PWC).

Mercer Library integrates print, video and electronic resources to meet the research needs of patrons. Emphasis is on instruction in and assistance with the use of electronic resources and computing applications.


Enrollment Services

PWC Registrar
Office Location: Occoquan Building, Room 201 
Phone: 703-993-8375 
Fax:     703-993-8378 
Hours: 
Monday-Friday 9am to 5pm*
Saturday/Sunday CLOSED
(*The office will be open on Tuesday evenings until 8pm one week prior to the start of each fall and spring semester until the last day to add.)

The Registrar's Office at the Prince William Campus provides many academic and enrollment forms and services. These services include creating and maintaining accurate and secure records of all students' academic work; issuing transcripts, verifications and non-credit records; conducting registration; and assigning ad hoc academic classroom space at the Prince William Campus. These services are provided within the confines of the Family Educational Rights and Privacy Act of 1974, as amended.

Courtesy phones for access to Financial Aid and Student Accounts, as well as computers for students accessing Patriotweb are available in this suite, enabling students to access an even wider range of information and services, including registration and on-line payment of tuition.

Transfer Center
Office Location: Occoquan Building, Room 202
Phone: 703-993-9152
Hours: Monday-Friday 9am to 5pm

The Transfer Center provides pre-admission counseling, referrals, and support to transfer students to enhance academic preparation, ease transition to George Mason University, and provide resources necessary for graduation.

Additional information, schedule of events, and student resources are available at the Transfer Center web site.

Student Resources

Broadside
Phone:  703-993-2950
Web Site:  www.broadsideonline.com

George Mason's student newspaper is delivered to Prince William Campus and available outside the Bookstore located in the Occoquan Building and in the Bull Run Hall lobby.

Writing Center
Location: Occoquan, Room 204 Phone: 703-993-1200
Website: http://writingcenter.gmu.edu
Hours:
Mondays 10:00am - 3:00pm
Wednesdays 10:00am - 5:00pm
Tuesdays & Thursdays noon - 5:00pm
Friday CLOSED

The Prince William branch of The University Writing Center offers
tutoring services four days a week at the Prince William Campus, in Occoquan Building, room 204. A trained tutor is on site to assist students at any stage of the writing process. Students seeking assistance with their writing can make an appointment by logging-on to the writing center website at http://writingcenter.gmu.edu and following the directions for scheduling appointments online.

Appointments last 45 minutes and begin on the half hour. Tutors work
with students to improve their overall writing skills as well as the
paper at hand. Sessions run most smoothly if students remember to bring along a copy of the teacher's assignment and have some idea of the kinds of issues they'd like to discuss. Tutors can't proofread papers for students, but they will work with students on particular grammatical and sentence concerns in addition to larger concerns such as thesis construction, organization, style and tone, integrating, citing and documenting research, and so on. Students unable to make appointments during available times may make use of the Online Writing Lab (OWL) at http://writingcenter.gmu.edu/owl/index.html. The writing center web site also includes online workshops, handouts, lots of helpful links and resources for writers, and complete information about the procedures and policies of the Writing Center.

University Life

The role of University Life is to enhance the student's in-and-out of class experience, to facilitate interaction with faculty, staff, and other students, and to help the student find his place in the George Mason community.

The office of University Life at the Prince Wiliam Campus is the headquarters for many services for students, faculty, and staff. Many of these services have office hours at the Prince William Campus each week, while other services provide assistance on a scheduled basis. Our goal is to provide our campus community with services they need - when they need them most. Please contact the Prince William Campus University Life office for more details.

Office Location: Occoquan Building, Room 217G
Phone: 703-993-8373 Fax: 703-993-8360
Hours: Monday-Friday 8am-5pm
Saturday/Sunday: CLOSED

Career Services counselor is available at the Prince William Campus on request. Please call 703-993-2357 to schedule an appointment.

Counseling Center representative is available at the Prince William Campus Thursdays from 1:00pm - 5:00pm during the spring semester. Others times on request. Please call 703-993-2380 to schedule an appointment.

English Language Institute
Location: Occoquan Building, Room 219
Phone: 703-993-9448
Hours - Spring Semester: Monday & Wednesday, noon - 4:30pm
Learn more about ELI services at http://eli.gmu.edu

Office of Disability Services is available at the Prince William Campus on request. Please call 703-993-2474 to schedule an appointment.

Sexual Assault Services
Location: Occoquan Building, Room 219 
Phone: 703-993-9448 
Hours - Spring Semester: Monday 11:00am-7:00pm
Website:  http://www.gmu.edu/facstaff/sexual/

Fairfax Sexual Assault Services: 
703-993-4364. 
1-888-924-9197 24-hr. Pager 

Sexual Assault Services provides direct services for survivors of sexual assault, and offers sexual assault information and education to the university community. All services are available at no cost.

Student Health Services

Location: Occoquan Building, Room 229
Phone: 703-993-8374
Hours: Monday and Thursday: 11:00am - 7:00pm
Wednesday: 8:30am - 5:00pm


Student Health Services is pleased to announce the opening of the new Student Health Services suite on the second floor of the Occoquan Building, Room 229. All currently enrolled students are eligible to receive confidential primary health care services and treatment with an emphasis on health promotion, disease prevention, and self-care. There is no charge for students to be seen at the Student Health Services office; however, nominal fees are charged for vaccines, tests, and procedures. Faculty and staff can be seen for acute care visits for a $35.00 fee.

Appointments are preferred, but walk-ins are available. To schedule an appointment at the Prince William office, call 703-993-8374. To reach an After-Hours Nurse Line, nighttime, weekend, or holidays, phone 703-993-2831.

See http://www.gmu.edu/student/hcs/hours.html#urgent for the location of Urgent Care Facilities.
Website:  www.gmu.edu/student/hcs/shs.html

University Police/Department of Public Safety

Campus Police
FOR EMERGENCIES - DIAL 911

Police Department

Location: Occoquan Building, suite 222 F
Phone:  703-993-8370
Website:  www.gmu.edu/police/aboutus.htm
Hours:  on-site 24/7-365 days a year

The George Mason Police Department provides services to the university community 7 days a week, 24 hours a day.

Electronic Access
Location: Occoquan Building, room 222
Phone: 703-993-8370

The Prince William Campus police coordinate electronic access for the PWC community.  If you have questions or concerns regarding electronic access at the Prince William Campus please contact your department access coordinator, or the Prince William Campus Police at (703) 993-8370. To request electronic access, please print the Electronic Access Request Form. Fill out the form; sign it, and send it to the Police Department at Mail Stop Number (MSN) 4E2.

Escort Service
PW Campus Police offer Escort Services to any student, faculty, staff, and/or visitor requesting an escort to/from their vehicle. Call (703) 993-8370 or come to Room 222 F in the Occoquan Building for assistance. 

Key Control
Location:  Occoquan Building, Room 223B
Phone:  703-993-8369
Hours:  Tuesday 10 am to 2pm and Friday 10am-2pm

The Prince William Campus Key Control Office handles the cutting and issuing of keys for the Prince William campus space.  If you are not on campus during Key Control's normal hours of operation and wish to pick up a key, you may contact the Prince William Campus Police for assistance.  All key requests must be submitted on a GMU key request form and have the signature of the "authorizing agent."  To request a key, please print out the University's Key Request Form.

Motorist Assistance Program (MAP)
The Prince William Campus Police (703-993-8370) offer limited motorist assistance and phone numbers to local towing services.

University Services

ATM
Location:  Occoquan Building, Randall's Cafe
Phone: 
Web Site: 

The Prince William Campus temporarily has no automatic teller machine. Chevy Chase Bank will install new service. Information will be posted as soon as it is available.

Dining Services
Randall's Cafe 
Location: Occoquan Building, Ground Floor 
Phone: 703-993-8438 
Website: dining.gmu.edu
Hours:
Monday-Thursday 7:30am to 7:30pm
Friday 7:30am to 2:30pm
Saturday/Sunday CLOSED
(PLEASE NOTE: hours reduced during summer and other breaks - call 993-8438 to confirm schedule.)

Menu items include daily specials; salad bar; soup; grill items; deli sandwiches; breakfast items; and assorted beverages. 

Jazzman Cart
Location: Bull Run Hall, First Floor Lobby
Phone: 703-993-8438
Hours:
Monday-Friday 8:30am to 2:00pm
Saturday 8:00am to noon
Sunday CLOSED

Self-serve menu items include a variety of beverages, coffee, bakery goods, grab-and-go sandwiches and salads.

Bookstore
Prince William Barnes & Noble Bookstore 
Location: Occoquan Building, Ground Floor 
Phone: 703-993-8495 
Website:http://gmu.bkstore.com
Hours: 
Monday-Thursday 9am to 7:30pm*
  (*closed from 1:30pm to 2pm)
Friday 9am to 1pm
Saturday/Sunday CLOSED
(PLEASE NOTE: hours reduced during summer and other breaks - call 993-8495 to confirm schedule.)

The PWC Book Store is a "one-stop-shop" for many university services at Prince William Campus, including textbooks, photo copy course packets, snacks/soft drinks, school supplies, convenience store items, gifts, and clothing.  Textbooks can be ordered online through the bookstore website.

Mail Services
Location:  Bull Run Hall, Room 108A 
Phone: 703-993-8632 
Web Site:  www.gmu.edu/univserv/mail/mail.html

PWC receives U.S. and inter-campus mail from the Fairfax Campus through Central Delivery.  Central Receiving, Fairfax Pony, and Prince William Pony all have pick-up locations at the PWC mailroom.  Single .39 cent stamps and $7.80 books of 20 stamps are available for sale at the PWC Mail Room.

Prince William Campus also has a Next Day Air UPS Drop-Box. It is located to the right of the entrance to the Freedom Aquatic & Fitness Center. It is stocked with air bills and materials. Additional packaging materials can also be found in the PWC Mail Room. Pick-up time at the drop box is 6pm (Monday through Friday). 

Photo IDs
Location:  Bull Run Hall, Room108A
Phone: 703-993-9449
Web Site:  www.gmu.edu/univserv/allunivcard/photoid/photoidhours.htm
Hours: Monday: 11:00 am - 5:30pm
Tuesday & Thursday: 11:00am - 5:30pm
Wednesday: 11:00am -7:00pm
Friday: CLOSED

Students, faculty, and staff can go to the PWC Photo ID Office located in Bull Run Hall, Room 108A, to have an ID made -- eliminating the need to make a special trip to Fairfax for this purpose. The first card is free; a $10 fee is charged for replacement of lost, stolen, or damaged cards.

To obtain a GMU Photo ID:
* A valid form of picture ID must be shown (Driver's license, Military ID, Passport).
* Students must be registered for at least one class for the current semester.
* Faculty/Staff must have a current employment status in Banner.
* Affiliates/Contract personnel must have a current status in Banner.

Parking Services
Location: Occoquan Building, Room 112 
Phone:  703-993-4808
Website: http://www.gmu.edu/univserv/parking
Hours:
Monday 8:30am to 5pm
Tuesday 8am to 7pm
Wednesday 8:30am to 5pm
Thursday 7:30am to 5pm
Friday 8am to 12Noon
(NOTE: Mondays-Thursdays, the office will be closed between 12:30-1pm for lunch.)

Parking is enforced at the Prince William Campus (PWC) and a valid George Mason parking permit is required of all faculty, staff, and students. George Mason Fairfax Campus parking decals are honored at the Prince William Campus and vice versa. Arlington parking decals will also be honored at PWC and Fairfax, but PWC and Fairfax parking decals ARE NOT honored at Arlington without permission from Parking Services.

It is important to note: Parking in the Freedom Center Parking Lot is restricted. The Freedom Center lot is reserved for Freedom Center patrons only (even for individuals attending class in the Freedom Center). GMU faculty and students must use the Occoquan, King, or Discovery lots or risk receiving a parking ticket.

Parking Pay Station machines are located at the Occoquan Parking Lot Information Kiosk and in the Discovery Hall first floor lobby area. These machines address the parking permit needs of individuals visiting the campus on a short-term basis when a semester/yearly decal would be beyond what is necessary. When making use of this service, you must remember the parking space number in which you've parked. The system works by entering your parking space number into the Parking Pay Station machine and paying for the amount of parking time needed. It is important to note that a vehicle which leaves a paid space prior to the expiration of time relinquishes any balance of time without refund. The balance of time does NOT transfer to any other spaces. Rates are $1 per hour. Individuals can pay for parking in one-hour increments. The machines accept $1, $5, $10, and $20 bills (U.S. currency only) and give receipts.

Visitors: Visitors may park in the Occoquan and Discovery Lot with payment. A limited number of free 30 minute parking spaces are available in the Occoquan Lot.

A limited number of "Reserved - Special Guest" parking spaces are available in the Occoquan Lot for visitors and guests attending one day meetings. Use of these spaces must be reserved in advance through the Prince William Office of Administration, 703-993-8334.

Motorcycle Parking is available in the King Lot.

Handicap Parking: Handicap parking is available at a number of convenient locations in each PWC parking lot. To use handicap parking at GMU, a valid DMV handicap permit (tag or placard), along with any valid GMU parking permit, must be displayed. DMV permits alone are not valid for parking on campus in parking areas or lots.

Prince William Shuttle Bus Service Between Fairfax and Prince William
For Additional Information:
Phone:  703-993-2828
After Hours Call: 703-478-0911
Email:  shuttle@gmu.edu
Schedule - Prince William Shuttle:  http://shuttle.gmu.edu
Additional Transportation options in the Prince William Campus area.

The Prince William Shuttle provides free round trip service between the Fairfax and Prince William Campuses. All passengers must have a valid GMU ID. Faculty and staff are welcome to ride the Prince William Shuttle on a space available basis. Prince William Shuttle now has FREE WIRELESS INTERNET.

Buses stop at Patriot Circle and Sandy Creek parking garage on the Fairfax Campus, and Occoquan Building and Freedom Center at Prince William. The shuttle now makes a regular daily stop at Target, Manassas Mall.

Print Services
Location:  Bull Run Hall, Room 108 
Phone:  703-993-8474 
Fax: 703-993-9470
Web Site:  www.gmu.edu/service/printservices
Hours:  Monday - Friday 8:30am to 5pm

The Copy Center at Prince William, part of George Mason Print Services, provides the campus community with quality printing at low prices. Services may be charged to department accounts, paid by cash, or by personal check. A Copy Center Coordinator is on-site to help with your copying needs or to answer copyright questions. Most copy jobs will be done on site. Those copy jobs requiring additional attention will be sent to the Fairfax Campus and returned to Prince William for pick-up. Color copy, fax and laminating are available. Call 703-993-8474 for a schedule of rates.

To use Fairfax Campus Copy Center services while working at Prince William, send the copy job and completed request form via inter-campus mail to the Johnson Center Copy Center, MSN 5D4. The completed job will be returned within 48 hours depending on the copying requirements. Documents for copying may also be sent electronically to the Johnson Center Copy Center via the networked Docutech system. Call 703-993-9083 or 703-993-9084 for assistance using electronic transmittal.

Print Services Copy Machines are available for use by the campus community in Mercer Library, Occoquan Building 2nd and 3rd floor, Discovery Hall 1st and 2nd floor, Bull Run Hall 2nd and 3rd floor, and FAFC Admin office. Card Readers on these machines accept payment using GMU ID card, Cash Card, or Department Copy Card.
A 'cash only' Teller machine located in Mercer Library sells Cash Cards and adds credit to GMU ID cards. Department Copy Cards are available through the Mason Money office 703-993-2870.

 

George Mason University

Support Services Index:

Building Info & Support

Classroom Support

Classroom Technologies Unit

Enrollment Services

Student Resources

University Life

University Police/Department of Public Safety

University Services

Site Update: 5/22/07